Planar Computer Monitor PLL2010MW User Manual

PLL2010MW  
LED LCD Monitor  
 
| TABLE OF CONTENTS  
FOR YOUR SAFETY...............................................................................................................3  
PRECAUTIONS ...............................................................................................................4  
SPECIAL NOTES ON LCD MONITORS .....................................................................5  
BEFORE YOU OPERATE THE MONITOR ........................................................................5  
FEATURES .......................................................................................................................5  
PACKAGE LIST................................................................................................................6  
INSTALLATION INSTRUCTIONS ...............................................................................7  
CONTROLS AND CONNECTORS ..............................................................................8  
ADJUSTING THE VIEWING ANGLE ........................................................................9  
OPERATING INSTRUCTIONS.......................................................................................... 10  
GENERAL INSTRUCTIONS....................................................................................... 10  
FRONT PANEL CONTROL ....................................................................................... 11  
HOW TO ADJUST A SETTING................................................................................. 12  
ADJUSTING THE PICTURE....................................................................................... 13  
PLUG AND PLAY......................................................................................................... 15  
TECHNICAL SUPPORT (FAQ) ........................................................................................ 16  
TECHNICAL SUPPORT (FAQ).................................................................................. 17  
ERROR MESSAGE & POSSIBLE SOLUTION ......................................................... 17  
APPENDIX............................................................................................................................ 18  
SPECIFICATIONS ........................................................................................................ 18  
FACTORY PRESET TIMING TABLE ......................................................................... 19  
CONNECTOR PIN ASSIGNMENT .......................................................................... 20  
WALL MOUNTING (OPTIONAL)............................................................................. 21  
PLANAR SUPPORT............................................................................................................ 22  
2
 
| FOR YOUR SAFETY  
Before operating the monitor, please read this manual thoroughly. This manual should be  
retained for future reference.  
FCC Class B Radio Frequency Interference Statement  
WARNING: (FOR FCC CERTIFIED MODELS)  
NOTE: This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy, and if not installed  
and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the user  
is encouraged to try to correct the interference by one or more of the following measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
4. Consult the dealer or an experienced radio/TV technician for help.  
NOTICE:  
1. The changes or modifications not expressly approved by the party responsible for  
compliance could void the user's authority to operate the equipment.  
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with  
the emission limits.  
3. The manufacturer is not responsible for any radio or TV interference caused by  
unauthorized modification to this equipment. It is the responsibilities of the user to  
correct such interference.  
WARNING:  
To prevent fire or shock hazard, do not expose the monitor to rain or moisture. Dangerously  
high voltages are present inside the monitor. Do not open the cabinet. Refer servicing to  
qualified personnel only.  
3
 
PRECAUTIONS  
Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry  
tub, swimming pool or in a wet basement.  
Do not place the monitor on an unstable cart, stand, or table. If the monitor falls, it can  
injure a person and cause serious damage to the appliance. Use only a cart or stand  
recommended by the manufacturer or sold with the monitor. If you mount the monitor  
on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit  
instructions.  
Slots and openings in the back and bottom of the cabinet are provided for ventilation.  
To ensure reliable operation of the monitor and to protect it from overheating, be sure  
these openings are not blocked or covered. Do not place the monitor on a bed, sofa, rug,  
or similar surface. Do not place the monitor near or over a radiator or heat register. Do not  
place the monitor in a bookcase or cabinet unless proper ventilation is provided.  
The monitor should be operated only from the type of power source indicated on the  
label. If you are not sure of the type of power supplied to your home, consult your dealer  
or local power company.  
The monitor is equipped with a three-pronged grounded plug, a plug with a third  
(grounding) pin. This plug will fit only into a grounded power outlet as a safety feature.  
If your outlet does not accommodate the three-wire plug, have an electrician install the  
correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety  
purpose of the grounded plug.  
Unplug the unit during a lightening storm or when it will not be used for long period of  
time. This will protect the monitor from damage due to power surges.  
Do not overload power strips and extension cords. Overloading can result in fire or  
electric shock.  
Never push any object into the slot on the monitor cabinet. It could short circuit parts  
causing a fire or electric shock. Never spill liquids on the monitor.  
Do not attempt to service the monitor by yourself; opening or removing covers can  
expose you to dangerous voltages and other hazards. Please refer all servicing to qualified  
service personnel.  
To ensure satisfactory operation, use the monitor only with UL listed computers which  
have appropriate configured receptacles marked between 100 - 240V AC, Min. 5A.  
The wall socket shall be installed near the equipment and shall be easily accessible.  
4
 
SPECIAL NOTES ON LCD MONITORS  
The following symptoms are normal with LCD monitor and do not indicate a problem.  
NOTES  
Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off  
the Power Switch and then turn it on again to make sure the flicker disappears.  
You may find slightly uneven brightness on the screen depending on the desktop pattern  
you use.  
The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01%  
or less such as a missing pixel or a pixel lit all of the time.  
Due to the nature of the LCD screen, an after image of the previous screen may remain  
after switching the image, when the same image is displayed for hours. In this case, the  
screen is recovered slowly by changing the image or turning off the Power Switch for  
hours.  
When the screen becomes black or flashing, or cannot illuminate any more, contact your  
dealer or service center to replace parts. Don’t repair the screen by yourself!  
| BEFORE YOU OPERATE THE MONITOR  
FEATURES  
19.5(49.5 cm) Wide ScreenTFT Color LCD Monitor  
16:9 Widescreen  
Crisp, Clear Display for Windows  
Recommened Resolutions: 1600*900@60Hz  
LED backlit, energy efficient  
Ergonomic Design  
Space Saving, Compact Case Design  
5
 
PACKAGE LIST  
The product package should include the following items:  
User's Guide  
Monitor  
Audio Cable  
Power Cable  
VGA Cable  
6
 
INSTALLATION INSTRUCTIONS  
STAND BASE INSTALLATION  
The monitor is supplied complete with a stand.If you prefer to wall mount the monitor,  
please follow the instructions on page 21 to remove the stand. Be sure to include the stand  
with the monitor if it is necessary to return the unit.  
Put the monitor on a stable surface.The monitor may cause injury or  
damage if it falls or is dropped.  
CAUTION  
Do not give a strong impact to the monitor.It may cause damage.  
Unplug the monitor before removal or installation to avoid electric shock  
or damage.  
<Installation>  
1. Put a piece of soft cloth on the table beforehand to prevent the monitor from being  
scratched. Lay the monitor flat on a table with front face down.  
2. Install the Stand and Base into the monitor as shown ih figure.  
3. Insert the clip into the stand-cover as shown in figure.  
<Remove>  
1. Put a piece of soft cloth on the table beforehand to prevent the monitor from being  
scratched. Lay the monitor flat on a table with front face down.  
2. Pull the clip.  
3. Press and hold the hooks inside, and pull the stand and base.  
7
 
CONTROLS AND CONNECTORS  
POWER CORD  
Power Source:  
1. Make sure that the power cord is the correct type required in your area.  
2. This LCD monitor has an internal universal power supply that allows operation in either  
100/120V AC or 220/240V AC voltage area (No user adjustment is required.)  
3. Connect the AC-power cord into your LCD monitor’s power input socket, The AC-power  
cord may be connected to either a wall power outlet or the power outlet socket on your  
PC, depending on the type of power cord supplied with your LCD monitor.  
SIGNAL CABLE  
Connecting the Signal Cable :Plug one end of the signal cable to the LCD monitor and the  
other end to a computer or a video source.  
Caution: If the AC outlet is not grounded (with three holes), install the proper grounding adapter  
(not supplied).  
1
2
3
4
Figure 2 Connecting Cables  
1.  
2.  
3.  
4.  
Power Cable  
Audio cable  
DVI Cable  
D-SUB cable  
8
 
ADJUSTING THE VIEWING ANGLE  
For optimal viewing it is recommended to look at the full face of the monitor, then adjust  
the monitor’s angle to your own preference.  
Hold the stand so you do not topple the monitor when you change the monitor’s angle.  
You are able to adjust the monitor’s angle from -4° to 18°.  
4
Figure 3  
NOTES  
Do not touch the LCD screen when you change the angle. It may cause damage or break  
the LCD screen.  
Careful attention is required not to catch your fingers or hands when you change the  
angle.  
9
 
| OPERATING INSTRUCTIONS  
GENERAL INSTRUCTIONS  
Press the power button to turn the monitor on or off. The other control buttons are located  
at front panel of the monitor (See Figure 4). By changing these settings, the picture can be  
adjusted to your personal preferences.  
The power cord should be connected.  
Connect the video cable from the monitor to the video card.  
Press the power button to turn on the monitor. The power indicator will light up.  
1
2
3
4
5
Figure 4 External Control Button  
1.  
Source/AutoAdjust/EXIT button  
2.  
3.  
4.  
5.  
ECO (-)  
Volume Hotkey(+)  
Menu / Enter  
Power button  
10  
 
FRONT PANEL CONTROL  
Power Button:  
Press this button to switch ON/OFF monitor’s power.  
Power Indicator:  
Blue — Power On mode.  
Orange —Off mode.  
MENU / ENTER :  
Activates OSD menu or function adjust confirm.  
ECO/(-)  
Activates the ECO control when the OSD is OFF or navigate through adjustment icons  
when OSD is ON or adjust a function when function is activated.  
Volume /+ :  
Activates the volume control when the OSD is OFF or navigate through adjustment icons  
when OSD is ON or adjust a function when function is activated.  
Source / Auto Adjust / Exit  
When the OSD is OFF, pressing Auto/Source button will toggle between sources. Press  
continuously to select the input source indicated in the message bar. Press Menu/Enter  
button to change to the selected source. Auto configure hot key: (VGA input only) When  
the OSD is OFF, press and hold down the button for 2 seconds to auto configure. When  
OSD menu is ON, this button will act as a Exit Key (Exit OSD menu)  
OSD Lock Function: Lock-All 4 buttons are locked except "POWER" button.  
To lock the OSD, press and hold the MENU button while the monitor is off and then Press  
power button to turn the monitor on. To un-lock the OSD, press and hold the MENU  
button while the monitor is off and then press power button to turn the monitor on.  
NOTES  
Do not install the monitor in a location near heat sources such as radiators or air ducts, or  
in a place subject to direct sunlight, or excessive dust or mechanical vibration or shock.  
Save the original shipping carton and packing materials, as they will come in handy if you  
ever have to ship your monitor.  
For maximum protection, repackage your monitor as it was originally packed at the  
factory.  
To keep the monitor looking new, periodically clean it with a soft cloth. Stubborn stains  
may be removed with a cloth lightly dampened with a mild detergent solution. Never use  
strong solvents such as thinner, benzene, or abrasive cleaners, since these will damage  
the cabinet. As a safety precaution, always unplug the monitor before cleaning it.  
Do not scratch the screen with hard things, it may cause permanent damage.  
Don’t leak liquid into monitor which will result in the damage of component.  
11  
 
HOW TO ADJUST A SETTING  
1. Press the MENU-button to activate the OSD window.  
2. Press + or - to navigate through the functions. Once the desired function is highlighted,  
press the MENU-button to activate it. If the function selected has a sub-menu, press  
+ or - again to navigate through the sub-menu functions. Once the desired function is  
highlighted, press MENU-button to activate it.  
3. Press + or - to change the settings of the selected function.  
4. If you want to adjust any other function, repeat steps 2-3.  
Figure 5 The OSD Message  
12  
 
ADJUSTING THE PICTURE  
Main Menu  
Item  
Luminance  
Main Menu 1st Sub  
Icon Menu Item  
Contrast  
Description  
Adjusts Image brightness in relation to the  
background.  
Brightness Adjusts backlight levels.  
Eco Mode  
Picture Adjustment,  
Standard:  
Brightness = 90,  
Contrast = 50.  
Brightness, Contrast (Adjustable)  
Text:  
Brightness = 20,  
Contrast = 50.  
Brightness, Contrast ,Grayed. (Nonadjustable)  
Internet:  
Brightness = 40,  
Contrast = 50.  
Brightne ss, Contrast ,Grayed. (Nonadjustable)  
Game:  
Brightness = 60  
Contrast = 50,  
Brightness, Contrast ,Grayed. (Nonadjustable)  
Movie:  
Brightness = 80,  
Contrast = 50,  
Brightness, Contrast ,Grayed. (Nonadjustable)  
Sports:  
Brightness = 100,  
Contrast = 50,  
Brightness, Contrast ,Grayed. (Nonadjustable)  
DCR  
Dynamic contrast ratio.  
Image  
Setup  
Clock  
Phase  
Adjust picture Clock to reduce Vertical-Line noise.  
Adjust Picture Phase to reduce Horizontal-Line noise.  
H. Position Adjust the horizontal position of the picture.  
V. Position Adjust the vertical position of the picture.  
Image Ratio Select Image Aspect Ratio.  
13  
 
Main Menu  
Item  
Main Menu 1st Sub  
Icon Menu Item  
Description  
Color  
Temp.  
Normal  
Warm  
Cool  
Normal Color Temperature.  
(RGB value is nonadjustable)  
Warm Color Temperature.  
(RGB value is nonadjustable)  
Cool Color Temperature.  
(RGB value is nonadjustable)  
RGB Color Temperature.  
(RGB value is nonadjustable)  
Adjust R.G.B levels as desired.  
User-R:Adjust Red Gain  
sRGB  
User  
User-G:Adjust Green Gain  
User-B:Adjust Blue Gain  
Color  
Boost  
Full Enhance Full Enhance.  
Nature Skin Red level is raised.  
Green Field Green level is raised.  
Sky-blue  
Auto Detect Auto gain for input signal.  
Demo Demonstrates Color Boost Enhancements in the left  
half of screen.  
Frame Size Adjust the Size of the Frame.  
Blue level is raised.  
Picture  
Boost  
Contrast  
Contrast Adjustment for Enhance Area.  
Brightness Brightness Adjustment for Enhance Area.  
H. Position Adjust the horizontal position of the Bright Frame.  
V. Position Adjust the vertical position of the Bright Frame.  
Bright Frame Enhance Area function.  
OSD  
Setup  
H. Position Adjust the horizontal position of the OSD.  
V. Position Adjust the vertical position of the OSD.  
Timeout  
Adjust the OSD timeout.  
Language  
Set OSD display language .( English is default setting )  
Extra  
Input Select Select input source.  
DDC/CI  
Reset  
Select DDC/CI on or off.  
Set Monitor to default status.  
Information Show the resolution, H/V frequency of current input  
timing.  
14  
 
PLUG AND PLAY  
Plug & Play DDC2B Feature  
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC  
STANDARD. It allows the monitor to inform the host system of its identity and, depending on  
the level of DDC used, communicate additional information about its display capabilities.  
The DDC2B is a bidirectional data channel based on the I²C protocol. The host can request  
EDID information over the DDC2B channel.  
THIS MONITOR WILL APPEAR TO BE NON-FUNCTIONAL IF THERE IS NO VIDEO  
INPUT SIGNAL. IN ORDER FOR THIS MONITOR TO OPERATE PROPERLY, THERE  
MUST BE A VIDEO INPUT SIGNAL.  
This monitor meets the Green monitor standards as set by the Video Electronics Standards  
Association (VESA) and The Swedish Confederation Employees (NUTEK). This feature is  
designed to conserve electrical energy by reducing power consumption when there is  
no video-input signal present. When there is no video input signal this monitor, following  
a time-out period, will automatically switch to an OFF mode. This reduces the monitor's  
internal power supply consumption. After the video input signal is restored, full power is  
restored and the display is automatically redrawn. The appearance is similar to a "Screen  
Saver" feature except the display is completely off. The display is restored by pressing a key  
on the keyboard, or clicking the mouse.  
USING THE RIGHT POWER CORD :  
The accessory power cord for the Northern American region is the wallet plug with NEMA  
5-15 style and is UL listed and CSA labeled. The voltage rating for the power cord shall be 125  
volts AC.  
Supplied with units intended for connection to power outlet of personal computer: Please  
use a cord set consisting of a minimum No. 18 AWG, type SJT or SVT three conductors flexible  
cord. One end terminates with a grounding type attachment plug, rated 10A, 250V, CEE-22  
male configuration. The other end terminates with a molded-on type connector body, rated  
10A, 250V, having standard CEE-22 female configuration.  
Please note that power supply cord needs to use VDE 0602, 0625, 0821 approval power cord  
in European counties.  
15  
 
| TECHNICAL SUPPORT (FAQ)  
Problem & Question  
Possible Solution  
Power LED is not on  
*
Check if the Power Switch is in the ON position.  
*
*
Power Cord should be connected.  
Check if the PC system is Plug & Play  
compatible.  
No Plug & Play  
*
Check if the Video Card is Plug & Play  
compatible .  
*
*
Check if the D-15 plug pin of Video Cable is  
bent.  
Adjust the Contrast and Brightness Controls.  
Picture is fuzzy  
Picture bounces or a wave pattern is * Move electrical devices that may cause  
present in the picture  
The power LED is ON (orange) but * Computer Power Switch should be in the ON  
electrical interference.  
there’s no video or no picture.  
position.  
*
*
*
*
Computer Video Card should be snugly seated  
in its slot.  
Make sure monitor’s video cable is properly  
connected to the computer.  
Inspect monitor’s video cable and make sure  
none of the pins are bent.  
Make sure computer is operational by hitting  
the CAPS LOCK key on the keyboard while  
observing the CAPS LOCK LED.The LED should  
either turn ON or OFF after hitting the CAPS  
LOCK key.  
Missing one of the primary colors  
(RED, GREEN, or BLUE)  
*
Inspect the monitor’s video cable and make  
sure that none of the pins are bent.  
Screen image is not centered or sized * Adjust pixel frequency (CLOCK) and FOCUS or  
properly.  
press hot-key (AUTO).  
Picture has color defects  
(white does not look white)  
Poor brightness or contrast  
*
*
Adjust RGB color or select color temperature.  
When the brightness of the screen lowers  
after being used for a certain period and the  
function of the display is affected, send it to our  
authorized service center for repair.  
Horizontal or vertical disturbances on * Use win 95/98/2000/ME/XP/Win 7 shut-down  
the screen  
mode Adjust CLOCK and FOCUS or perform  
hot- key (AUTO-key).  
16  
 
TECHNICAL SUPPORT (FAQ)  
CLOCK (pixel frequency) controls the number of pixels scanned by one horizontal sweep. If  
the frequency is not correct, the screen shows vertical stripes and the picture has not correct  
width.  
FOCUS adjusts the phase of the pixel clock signal. With a wrong phase adjustment the  
picture has horizontal disturbances in light picture.  
For FOCUS and CLOCK adjustment use “dot-pattern” or win 95/98/2000/ME/XP/Win 7 shut-  
down mode pattern.  
ERROR MESSAGE & POSSIBLE SOLUTION  
NO SIGNAL:  
1. Check that the signal-cable is properly connected, if the connector is loose,tighten the  
connector's screws.  
2. Check the signal-cable's connection pins for damage.  
INPUT NOT SUPPORT:  
Your computer has been set to unsuitable display mode, set the computer todisplay mode  
given in the following table.  
17  
 
| APPENDIX  
SPECIFICATIONS  
LCD Panel  
Driving system TFT Color LCD  
Size  
Pixel pitch  
Video  
49.5cm(19.5")  
0.27(H ) × 0.27(V )  
R,G,B Analog Interface  
DVI-D  
Input  
Separate Sync. H/V TTL  
H-Frequency  
V-Frequency  
Analog&Digital:30kHz – 83kHz  
Analog&Digital:55-75Hz  
16.7M Colors  
Display Colors  
Dot Clock  
140MHz  
Max. Resolution  
Plug & Play  
1600X900@60Hz  
VESA DDC2BTM  
Power Consumption ON Mode  
OFF Mode  
≤15W(TYP)  
≤0.5W  
Input Connector  
Input Video Signal  
Power Source  
Environmental  
Considerations  
D-Sub mini 15 pin; DVI-D  
Analog:0.7Vp-p(Standard),75Ω,Positive  
100~240VAC,50/60Hz  
Operating Temp: 0°C to 40°C  
Storage Temp.: -25°C to 55°C  
Operating Humidity: 10% to 85%  
478.2(W)X360.2(H)X204.7(D)  
3.0kg  
Dimension  
Weight (N. W.)  
Power Consumption( Maximum )  
Regulatory Compliance  
25Watts  
cTUVus, CE , FCC B  
18  
 
FACTORY PRESET TIMING TABLE  
STAND  
RESOLUTION  
HORIZONTAL  
FREQUENCY(kHZ)  
VERTICAL  
FREQUENCY(Hz)  
VGA  
640 x 480  
640 x 480  
640 x 480  
800 x 600  
800 x 600  
800 x 600  
800 x 600  
1024 x 768  
1024 x 768  
1024 x 768  
1280 x 720  
1600 x 900  
31.469  
37.861  
37.5  
59.94  
72.809  
75  
56.25  
60.317  
72.188  
75  
60.004  
70.069  
75.029  
60  
SVGA  
XGA  
35.156  
37.879  
48.077  
46.875  
48.363  
56.476  
60.023  
45  
WXGA  
HD+  
60  
60  
IBM MODE DOS 720 x 400  
MAC MODE VGA 640 x 480  
MAC MODE VGA 832 x624  
31.469  
35  
49.725  
70.087  
66.667  
74.551  
19  
 
CONNECTOR PIN ASSIGNMENT  
1
6
5
10  
11  
15  
15 - Pin Color Display Signal Cable  
PIN NO.  
DESCRIPTION  
Red  
Green  
Blue  
Ground  
Ground  
R-Ground  
G-Ground  
B-Ground  
PIN NO.  
9.  
10.  
11.  
12.  
13.  
14.  
15.  
DESCRIPTION  
+5V  
Detect Cable  
Ground  
DDC-Serial Data  
H-Sync  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
V-Sync  
DDC-Serial Clock  
24-pin color display signal cable*  
PIN No.  
Description  
TMDS data 2-  
PIN No.  
Description  
1
2
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
NC  
TMDS data 2+  
TMDS data 2/4 shield  
NC  
+5 V power  
3
GND (return for +5 V hsync.vsync)  
Hot-plug detection  
TMDS data 0-  
4
5
NC  
6
DDC clock  
DDC data  
NC  
TMDS data 0+  
7
TMDS data 0/5 shield  
NC  
8
9
TMDS data 1-  
TMDS data 1+  
TMDS data 1/3 shield  
NC  
NC  
10  
11  
12  
TMDS clock shield  
TMDS clock+  
DDC TMDS clock-  
* only for certain models  
20  
 
WALL MOUNTING (OPTIONAL)  
Refer to the instructions that come with the base mounting kit. To convert your LCD display  
from a desk-mounted to a wall-mounted display, do the following:  
1. Verify that the Power button is turned Off, then disconnect the power cord.  
2. Lay the LCD display face down on a towel or blanket.  
3. Remove the Plastic Covers from the back of the LCD display.  
4. Remove the four screws attaching the base (Screw dimension: M4 x 14mm).  
5. Remove the Rubber Plugs from inside the four VESA screw holes.  
6. Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm x 100  
mm distance).  
7. Attach the LCD display to the wall, following the instructions in the wall-mounting kit.  
NOTE: For use only with Wall Mount Bracket with minimum weight/load: 12kg.  
100.0mm  
21  
 
| PLANAR SUPPORT  
Cables and Accessories  
To find cables and accessories for your Planar monitor, touch screen or other Planar products  
Technical Support  
warranty information and access to Planar's Technical Library for online troubleshooting.  
To speak with Planar Customer Support please have you model and serial number available  
and dial:  
Planar Support  
Tel: 1-866-PLANAR1 (866-752-6271) or +1 503-748-5799 outside the US.  
Hours: 24 hours a day, 7 days a week.  
Toll or long distance charges may apply.  
22  
 
 

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